Splunk Enterprise Security

Enterprise Security app error while upgrading

udayk1
Path Finder

Received the error while upgrading the ESS app from 2.4 to 3.0.1. Below is the error,
"ERROR - step:upgrade|Filesize would require ZIP64 extensions"

We are using Splunk 6 and upgraded from 5.0.4 very recently.

Please help regarding ESS upgrade.

0 Karma

dshpritz
SplunkTrust
SplunkTrust

So, there was no answer posted on this, but here it is:

Most likely what is happening is that there is a very large file (most likely one of the generated lookups) in your ES install. Before performing an upgrade, ES makes a backup. It creates this backup using Python's zipfile module (I believe), which does not handle large zip files by default (see: https://docs.python.org/2/library/zipfile.html). When the back fails, because it gets too big, you get the error.

To solve, find the large file (again, usually a CSV), move it out of the apps directory, do the upgrade, move the file back to where you found it.

jcoates_splunk
Splunk Employee
Splunk Employee

Hi, that's a new one on me -- I'd contact support.

0 Karma

udayk1
Path Finder

Can any one update on this?

0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

A Four-Part Event Series: Full Stack Observability For the AI Era

As AI reshapes applications, infrastructure, and the way teams operate, the traditional boundaries of ...

SOC4Kafka - New Kafka Connector Powered by OpenTelemetry

The new SOC4Kafka connector, built on OpenTelemetry, enables the collection of Kafka messages and forwards ...

Event Series: Level up your SOC: Advancing with Splunk Enterprise Security

AI has fundamentally raised the stakes for security operations, and this three-part series is your guide to ...