Splunk Enterprise Security

Enterprise Security app error while upgrading

udayk1
Path Finder

Received the error while upgrading the ESS app from 2.4 to 3.0.1. Below is the error,
"ERROR - step:upgrade|Filesize would require ZIP64 extensions"

We are using Splunk 6 and upgraded from 5.0.4 very recently.

Please help regarding ESS upgrade.

0 Karma

dshpritz
SplunkTrust
SplunkTrust

So, there was no answer posted on this, but here it is:

Most likely what is happening is that there is a very large file (most likely one of the generated lookups) in your ES install. Before performing an upgrade, ES makes a backup. It creates this backup using Python's zipfile module (I believe), which does not handle large zip files by default (see: https://docs.python.org/2/library/zipfile.html). When the back fails, because it gets too big, you get the error.

To solve, find the large file (again, usually a CSV), move it out of the apps directory, do the upgrade, move the file back to where you found it.

jcoates_splunk
Splunk Employee
Splunk Employee

Hi, that's a new one on me -- I'd contact support.

0 Karma

udayk1
Path Finder

Can any one update on this?

0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

Persistent Queue at TcpOut — One of Splunk's Most Practical Features

Splunk introduced persistent queueing at the tcpout layer as one of the most practical resilience features in ...

Build resilience for the agentic era: Join us at Splunk Go San Jose

AI is changing how organizations build, operate, and secure digital services. As teams adopt AI agents and ...

Manage Edge Processor pipelines end to end with APIs

This guide uses the Data Management APIs to create an Edge Processor, onboard one instance, deploy a pipeline ...