Splunk Enterprise Security

Duplicate cases in SOAR

Joei
New Member

After pulling cases from ES to Phantom a certain label is assigned to the event , later it is automatically promoted to a case . 

i have created an playbook that assign labels to the promoted cases (based on the triggered splunk rule) and it works 99% of the times but sometimes i get 2 identical cases with different labels (the newly assign one and the one that is configured in the Splunk app).

has anyone encountered this issue before ? 


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