Splunk used to analyse service requests

[svdath]

Wanted to understand if we can use splunk to analyze the data from a service request tool. The dump would contain ticket id, open date, closed date, severity etc

[lukejadamec]

Here is a step by step for adding a csv file.
http://splunk-base.splunk.com/answers/29418/step-by-step-adding-a-new-csv-datasource

[lukejadamec]

Have you installed Splunk?

[Gilberto_Castil]

Splunk will give that type of analysis if the data contains enough details.

[svdath]

It is a tool that gives out an csv dump. I wanted to analyse the dump with respect to how many tickets were raised, how many closed, time take to close the tickets, SLA met etc

[lukejadamec]

Is it a database that can be connected to Splunk with DB Connect?
Does it generate a log that contains data you can use?
Generally speaking Splunk can analyse any data.