Splunk Cloud Platform

Unable to add Description in ServiceNow Incident Alert

yuvaraj_m91
Loves-to-Learn Lots

My Objective is to create an Alert in ServiceNow whenever an failure alert triggered in SPlunk.
I have installed Splunk Add on for ServiceNow and configured the connection setup. 
I was able to successfully post the incident is ServiceNow with the default fields available in ServiceNow Incident Alert.
However i need to update the Description field in ServiceNow with the details of Alert Name and Alert Result to identify why that alert triggered.

Labels (2)
0 Karma

KendallW
Contributor

Hi @yuvaraj_m91 You can reference the required fields in your Splunk alert config using $name$ for the alert name and $result.field$ for other fields

0 Karma

yuvaraj_m91
Loves-to-Learn Lots

I tried to update  $result.field$  in the Description of Custom fields as in the screenshot, but it is not updating in servicenowTEST.jpg

0 Karma
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