Inconsistent data injestion Lansweeper

[PolarBear01]

Hi everyone,

I've recently integrated Lansweeper (cloud) data into my Splunk Cloud instance, but over the past few days, I've been encountering some ingestion issues.

I used the add-on: https://splunkbase.splunk.com/app/5418

Specifically, the data source intermittently stops sending data to Splunk without any clear pattern. Here's what I've checked so far:

• My configuration seems fine, and the polling interval is set to 300 seconds.
• The ingestion behavior appears inconsistent, as seen in the attached image. Based on the type of data Lansweeper generates, I wouldn't expect this inconsistency.
• While double-checking my configuration, I noticed an error, yet the source still manages to ingest data sporadically at certain hours.

PolarBear01_0-1734510256951.png

PolarBear01_2-1734510538747.png

Has anyone experienced similar issues or could provide guidance on how to debug this further?

Thanks in advance for your help!

LansweeperLansweeper Add-on for SplunkLansweeper Add On For Splunk 

[inventsekar]

Hi @PolarBear01 i am not sure how to help on this, but thought to ask you:

1) did you enter only one site or multiple sites?

2) as shown on that error text, may i know, if had a chance to check the python.log for more details

[PolarBear01]

Hi @inventsekar, thanks for the reply,

I just entered one site. On the other hand I would be pleased to share the error logs but none are showing.
I configured logging level on the app as "ERROR" and "DEBUG" but no logs appear when I run:
index=_internal source="/opt/splunk/var/log/splunk/python.log" level!=INFO

Regards,

PB