Sync with ThousandEyes failed. Please try again.

[Mo_Abdelrazek]

When i click on Sync with ThousandEyes button in User Experience i got the error message

Sync with ThousandEyes failed.Please try again

by inspecting the page, i found a 500 HTTP error to

"https://cisco-thousandeyes.saas.appdynamics.com/controller/restui/network/fullsync"

[HTTP/1.1 500 Internal Server Error 3755ms]

I used my AOuth token from ThousandEyes in the Integration settings in AppD and i can receive Alerts in AppD from ThousandEyes, so this error is not related to the token, and it looks more an internal error from AppD server side

[iamryan]

Hi @Mo.Abdelrazek,

Thanks for the info. If you can share what you learned from Support as a reply here that would be awesome.

[iamryan]

Hi @Mo.Abdelrazek,

I found some existing info. I hope this helps.

Check out this AppD Docs page: https://docs.appdynamics.com/appd/23.x/latest/en/end-user-monitoring/thousandeyes-integration-with-b... 
 
Also, can you regenerate the auth token and reconfigure it in the Appdynamics and let us know if you are facing the same issue or not.
https://docs.appdynamics.com/appd/23.x/latest/en/appdynamics-essentials/dashboards-and-reports/dash-...

[Mohamed_Abdelra]

@Ryan.Paredez  I regenerated my oAuth token, and i have read AppD documents and i still see the error

I open a case with the support already

[Flavio_BTC]

Hi,

I'm having exactly the same problem. I can integrate ThousandEyes with AppDynamics and receive health status and recommendations for tests to be created. I can also create dashboards in AppDynamics with ThousandEyes metrics. I just can't sync TE with AppD RUM.

Could you tell me how you solved your problem?

Thank you very much in advance.