Server agent doesn't show hardware metrics on lite version

[CommunityUser]

Hi all,

I'm using AppDynamics SaaS controller lite version. I have deployed a stand-alone machine agent on my localhost for testing purposes.

In the servers tab, I can see the server, but not any of the metrics.

And even in Applications - Tiers & Nodes - Node Details - Server , I cannot see hardware metrics, though it says basic hardware metrics can be monitored without a license.

Why is this ?

Thanks,

Thejan

[CommunityUser]

I figured out the error from debug logs.

[extension-scheduler-pool-4] 09 Oct 2017 11:29:14,941 ERROR RawCollectorUtil - Could not collect raw data
com.fasterxml.jackson.core.JsonParseException: Unexpected character ('}' (code 125)): was expecting double-quote to start field name
at [Source: java.io.StringReader@11d4d67e; line: 12, column: 2]
at com.fasterxml.jackson.core.JsonParser._constructError(JsonParser.java:1586)
at com.fasterxml.jackson.core.base.ParserMinimalBase._reportError(ParserMinimalBase.java:521)
at com.fasterxml.jackson.core.base.ParserMinimalBase._reportUnexpectedChar(ParserMinimalBase.java:450)
at com.fasterxml.jackson.core.json.ReaderBasedJsonParser._handleOddName(ReaderBasedJsonParser.java:1701)
at com.fasterxml.jackson.core.json.ReaderBasedJsonParser.nextFieldName(ReaderBasedJsonParser.java:872)
at com.fasterxml.jackson.databind.deser.BeanDeserializer.vanillaDeserialize(BeanDeserializer.java:267)
at com.fasterxml.jackson.databind.deser.BeanDeserializer.deserialize(BeanDeserializer.java:125)
at com.fasterxml.jackson.databind.ObjectMapper._readMapAndClose(ObjectMapper.java:3807)
at com.fasterxml.jackson.databind.ObjectMapper.readValue(ObjectMapper.java:2797)
at com.appdynamics.sim.agent.extensions.servers.collector.RawCollectorUtil.runCollector(RawCollectorUtil.java:198)
at com.appdynamics.sim.agent.extensions.servers.collector.RawCollectorUtil.runCollector(RawCollectorUtil.java:147)
at com.appdynamics.sim.agent.extensions.servers.model.newlinux.NewLinuxRawCollector.collectRawData(NewLinuxRawCollector.java:74)
at com.appdynamics.sim.agent.extensions.servers.model.newlinux.NewLinuxRawCollector.collectRawData(NewLinuxRawCollector.java:40)
at com.appdynamics.sim.agent.extensions.servers.model.Server.collectAndReport(Server.java:52)
at com.appdynamics.sim.agent.extensions.servers.ServersMonitor.run(ServersMonitor.java:110)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

[CommunityUser]

Hi,

We're facing the similar issue and able to see the same kind of errors in AppDynamics Machine Agent logs.

Could you please tell us if you have got some resolution for this?

Thanks & Regards

Koushik Panatula

[CommunityUser]

I am also facing same issue...Is this issue is resolved. I am also using AppDynamics Trail version(Saas).

Please share if this is resolved.

Thabks,

Swapna

[CommunityUser]

Hi @Anonymous @Anonymous 

Did you find any solution for this today we are facing same issue on two of servers, agent being used 4.3

[CommunityUser]

I have attached the full machine-agent debug log.

I'm getting the error "RawCollectorUtil - The error log from the collector script was: awk: line 1: missing ) near end of line".

^ Log file removed by @Ryan.Paredez for security reasons. Please do not share (copy and paste or attach) log files to any post.