Problem Installing .NET App Agent

[Ivan_Tamayo]

Hello,

I'm installing the .NET Agent in a Windows 10 VM.

When I run the \dotNetAgentSetup64-23.12.0.10912\Installer.bat file I get the following error:

I can't find the missing key.

I execute the install batch with the option "Run as Administrator"

Any ideas? Help? Thank you

Here the install logs:

Action ended 11:15:47: SetCoordinatorServiceUserNTAuthoritySystem. Return value 1.
Action start 11:15:47: AppSearch.
MSI (s) (3C:6C) [11:15:47:838]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (3C:6C) [11:15:47:839]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (3C:6C) [11:15:47:839]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\AppDynamics\dotNet Agent 3: 2
MSI (s) (3C:6C) [11:15:47:839]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (3C:6C) [11:15:47:839]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\AppDynamics\dotNet Agent 3: 2
MSI (s) (3C:6C) [11:15:47:839]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (3C:6C) [11:15:47:840]: PROPERTY CHANGE: Adding WIXNETFX4RELEASEINSTALLED property. Its value is '#528372'.
MSI (s) (3C:6C) [11:15:47:840]: Doing action: SetWIX_IS_NETFRAMEWORK_462_OR_LATER_INSTALLED
Action ended 11:15:47: AppSearch. Return value 1.
MSI (s) (3C:6C) [11:15:47:840]: PROPERTY CHANGE: Adding WIX_IS_NETFRAMEWORK_462_OR_LATER_INSTALLED property. Its value is '1'.
Action start 11:15:47: SetWIX_IS_NETFRAMEWORK_462_OR_LATER_INSTALLED.
MSI (s) (3C:6C) [11:15:47:841]: Doing action: LaunchConditions
Action ended 11:15:47: SetWIX_IS_NETFRAMEWORK_462_OR_LATER_INSTALLED. Return value 1.
Action start 11:15:47: LaunchConditions.
MSI (s) (3C:6C) [11:15:47:842]: Product: AppDynamics .NET Agent -- AppDynamics .NET Agent installer requires administrative privileges.

Action ended 11:15:47: LaunchConditions. Return value 3.
Action ended 11:15:47: INSTALL. Return value 3.
MSI (s) (3C:6C) [11:15:47:844]: Note: 1: 1708
MSI (s) (3C:6C) [11:15:47:844]: Product: AppDynamics .NET Agent -- Installation failed.

MSI (s) (3C:6C) [11:15:47:845]: Windows Installer installed the product. Product Name: AppDynamics .NET Agent. Product Version: 23.12.0. Product Language: 1033. Manufacturer: AppDynamics. Installation success or error status: 1603.

MSI (s) (3C:6C) [11:15:47:848]: Deferring clean up of packages/files, if any exist
MSI (s) (3C:6C) [11:15:47:848]: MainEngineThread is returning 1603
MSI (s) (3C:A8) [11:15:47:848]: No System Restore sequence number for this installation.
=== Logging stopped: 1/24/2024 11:15:47 ===
MSI (s) (3C:A8) [11:15:47:849]: User policy value 'DisableRollback' is 0
MSI (s) (3C:A8) [11:15:47:849]: Machine policy value 'DisableRollback' is 0
MSI (s) (3C:A8) [11:15:47:849]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (3C:A8) [11:15:47:849]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (3C:A8) [11:15:47:850]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (3C:A8) [11:15:47:850]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D4:24) [11:15:47:851]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D4:24) [11:15:47:852]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/24/2024 11:15:47 ===

[iamryan]

Hi @Ivan.Tamayo,

I was doing some digging and found this Documentation I wanted to share: https://docs.appdynamics.com/appd/22.x/latest/en/application-monitoring/install-app-server-agents/ne...

If I find anything else, I'll be sure to share it with you.