Machine agent - RegistrationTask - Encountered error during registration.

[Dhinagar_Devapa]

We have recently tried installing Machine Agent on Azure linux machine. Using Linuz Zip bundle

Linux Install Using ZIP with Bundled JRE (appdynamics.com)

Installation is successful,  Appd machine agent Service is running & active at the OS End, but noticed that the registration request was failed

yyyyyyyy000==> [system-thread-0] 29 Aug 2024 16:33:08,128 INFO ApacheClientImpl - Sending registration request: POST https://xxxxxxx.saas.appdynamics.com:443/controller/sim/v2/agent/machines HTTP/1.1
yyyyyyyy000==> [system-thread-0] 29 Aug 2024 16:33:08,193 ERROR ManagedHttpClient - Request failed with exception
javax.net.ssl.SSLHandshakeException: Remote host terminated the handshake

From the Server, we are able to reach the SAAS endpoint,, without any proxy and default SSL enabled settings is activated, no certificated manually imported on either side.

Any direction on this issue, please

[iamryan]

Hi @Dhinagar.Devapalan,

Thanks for the update. Do let us know what happens after you speak with the Network team and share any learnings here, please.

[iamryan]

Hi @Dhinagar.Devapalan,

Thanks for asking your question on the Community. We had some spam issues so the community has been on read-only mode for the past few days, not giving other members a chance to reply. 

Did you happen to find a solution you can share here?

If you still need help, you can reach out to AppD Support. AppDynamics is migrating our Support case handling system to Cisco Support Case Manager (SCM). Read ... 

[Dhinagar_Devapa]

Hi Ryan,

Thanks for checking by, i am still trying to figure out the issue

yyyyyyyy000:/opt/appdynamics/machine-agent/jre/bin # ./keytool -printcert -sslserver cxxxxx.saas.appdynamics.com:443
keytool error: java.lang.Exception: No certificate from the SSL server

Support suggested to check with network team for any block, currently, i am into it