How can I reset the Saas service root admin password?

[bora_min]

Hi,

I lost the password for my Appdynamics Saas service during the trial period. 
While trying to retrieve data via the REST API, I couldn't set up the account and password properly. 
I ended up using a temporary token. Today, when I attempted to access the controller, it prompted me to enter a password. However, even after entering the password, it resulted in a login failure, and the password reset instructions were not sent to my email, even after checking the spam folder. what should I do in this situation?

thank you in advance.

[iamryan]

Hi @bora.min,

This issue deals with sensitive information. I'm going to send you a Private Message right now with some next steps. Please check your Inbox.

[iamryan]

Hello @bora.min,

I was told the Accounts team has sent you a Password reset email to the email you have used to sign into the Community. Can you confirm if you got it or not?

[bora_min]

Hi, 

I've got the email but this is not what I wanted. 
I want to set up my controller's account, username, and password.
if I clicked my controller name(?), it prompts me to enter my account information.

you can see my screenshots for better understanding.

could you help me to reset them?

thank you in advance.

[iamryan]

Hello @bora.min,

Let me reach out to the Accounts team and see what we can do for you here. I'll be in touch.