Splunk AppDynamics

How can I create an incident report with ServiceNow?

Haluk_Yaşar_Ero
Path Finder

Hello,

I receive a monthly report. I send this report to software teams by creating a manual record via ServiceNow.
The report detail I received is the call per min and responsetime value of the monthly related service. For example, if the xxx service is more than 5 and the responsetime is greater than 2000 seconds in 1 month, it is in the warning sla category for me.

I want to convert these processes to ServiceNow automation. However, there were places I could not get with API. Can I create incidents in the ServiceNow event part on this monthly report basis and the periods I want?

^ Edited by @Ryan.Paredez This reply originally existed on this Knowledge base article: How do I use AppDynamics with ServiceNow? 

Labels (3)
Tags (2)
0 Karma

Haluk_Yaşar_Ero
Path Finder

Hello @Claudia.Landivar 

Unfortunately,

Automated operations have been suspended because I cannot retrieve the data in the values ​​I want. I have a very difficult time getting the information I want with Api. Therefore, I cannot send data to servisnow.

0 Karma

Claudia_Landiva
Communicator

Hello, @Haluk Yaşar.Erol 

How's your ServiceNow automation going? Have you made inroads on your monthly report?

C. Landivar, Community Manager and Editor

0 Karma
Get Updates on the Splunk Community!

Splunk Observability Cloud's AI Assistant in Action Series: Auditing Compliance and ...

This is the third post in the Splunk Observability Cloud’s AI Assistant in Action series that digs into how to ...

Splunk Community Badges!

  Hey everyone! Ready to earn some serious bragging rights in the community? Along with our existing badges ...

What You Read The Most: Splunk Lantern’s Most Popular Articles!

Splunk Lantern is a Splunk customer success center that provides advice from Splunk experts on valuable data ...