HTTP Status 400 - Error while processing SAML

[Alvin_Atendido]

I am getting the same error, after logging in to my SaaS trial account.  Is the fix the same, can anybody in AppDynamics check?

HTTP Status 400 - Error while processing SAML Authentication Response - see server log for details

---

type Status report

messageError while processing SAML Authentication Response - see server log for details

descriptionThe request sent by the client was syntactically incorrect.

[iamryan]

Hello @Raghul.R,

Sorry for the late reply, just getting back to work from a holiday. What exactly do you need help with? 

[iamryan]

Hi @Qumrul.Chowdhury,

I heard back from the Accounts team and its recommended you reach out to Support as this issue needs to be troubleshot with an agent. 

How do I submit a Support ticket? An FAQ  

[iamryan]

Hi @Qumrul.Chowdhury,

Reported this to Accounts. I will be in touch as soon as I hear back from them. 

[Alvin_Atendido]

Hi @Ryan.Paredez, I have access now.  What was wrong and was it permanently fixed?  Thanks.

[iamryan · Accepted solution]

Hello @Deepak.Nanda, @Alvin.Atendido, @Prateek.Chaudhary, @Rodrigo.Melo, @Avinash.Gupta,

Can you all confirm if you have access to your Controller now? 

[Prateek_Chaudha]

HTTP Status 400 - Error while processing SAML Authentication Response - see server log for details appdynamics login

can you please resolve this ? 

I think , all the guys here facing same error including me and many more 

and its repeatedly occurring for all 

[iamryan]

Hi @Alvin.Atendido and @Avinash.Gupta 

Your accounts should be fixed as of now. Please try to login and let me know if you still have issues. 

@Prateek.Chaudhary, @Deepak.Nanda, and @Rodrigo.Melo I'm working with our accounts team now to get your accounts fixed. I will report back.

[Raghul_R]

Hi @Ryan.Paredez , Can you please check for the Account [redacted]

^ Post edited by @Ryan.Paredez to remove email from the post. For security and privacy reasons, if you need to share PII, do it privately using the Community Private Message feature.

[iamryan]

Hi @Prateek.Chaudhary, @Deepak.Nanda and @Rodrigo.Melo,

Your accounts should now be fixed too. Please try again in a new browser session. 

Please report back if you have any issues.

[Qumrul_Chowdhu2]

Hi Ryan,

We are facing similar issue with our SaaS controller when try to access with SAML SSO. Could you please share the resolution you apply to resolve this issue? 

Error we are seeing:

Request URL: https://<accountname>.saas.appdynamics.com/controller/saml-auth?accountName=citisynthetics
Request Method: POST
Status Code: 400 Error while processing SAML Authentication Response - see server log for details

 Account name form url remove intentionally for security reason. 

Your help will be appreciated. 

Thanks,

Qumrul 

[Deepak_Nanda]

Hello,

My name is Deepak Nanda and I am from a QA company. We have a requirement of performance testing so I am panning to evaluate "AppDynamics" apm tool. Unfortunately, I am not able to get to my trial account using following accounts details:
Account Details:
URL:[Redacted]
Username:[Redacted]
Expiration Date: June 18, 2022

Error Details:
"HTTP Status 400 - Error while processing SAML Authentication Response - see server log for details"

I have also tried to login to another "[redacted]" trial account from "https://www.appdynamics.com/free-trial/" URL but with no success.

I would appreciate if yo can look into it and let me know if any additional detail is required from my end.

Thanks,
Deepak

^ Post edited by @Ryan.Paredez - Please do not share emails, usernames, or Controller URLs on Community posts for privacy and security reasons. 

[Deepak_Nanda]

Hi Ryan,

Thank you and I am able to access trial account without any issue.

Thanks,
Deepak

[Deepak_Nanda]

Hi @Ryan.Paredez,

Thank you and I am able to access trial account without any issue.

Thanks,
Deepak

[Avinash_Gupta1]

HTTP Status 400 - Error while processing SAML Authentication Response - see server log for details

---

type Status report

messageError while processing SAML Authentication Response - see server log for details

descriptionThe request sent by the client was syntactically incorrect.

[Rodrigo_Melo]

I am facing the same problem!