Getting an error when trying to run AppDynamics-CMDB-win file

[sandeep_s]

Hi Expert Team, 

We're trying to integrate AppDynamics with ServiceNow (Orlando version). 

I got/installed a plugin from ServiceNow store and in step 2 - downloaded the zip file, when trying to run AppDynamics-CMDB-win file it throws me below error.

• Download and install the Data Sync Utility

Thanks,
Sandeep

^ edited by @Ryan.Paredez - this comment was originally posted on How do I use AppDynamics with ServiceNow? 

[iamryan]

Hi @sandeep.s,

You mentioned having this issue after step 2, can you share the link to the documentation you were following, please.

[sandeep_s]

Hi @Ryan.Paredez 

This is the main link and which states to download Data Sync Utility file.

https://docs.appdynamics.com/display/PRO45/Integrate+AppDynamics+with+ServiceNow+CMDB+and+Event+Mana...

Data Sync Utility URL : 

https://www.appdynamics.com/community/exchange/appdynamics-servicenow-cmdb-integration/

Wondering data Sync Utility file(s) should be installed by AppDynamics team or ServiceNow team. 

Also could enlighten me what are prerequisites from AppDynamics to set up a connection with ServiceNow.  

Thanks,

Sandeep

ServiceNow Administrator 

[iamryan]

Hi @sandeep.s,

I have reached out to our Docs team to see if we can get some clarity on the Docs and or the Knowledge article your comment originally appeared on. I will update this thread when I have more info. 

[sandeep_s · Accepted solution]

Hi Team , 

Last week our company was able to get hold of AppDynamics expert and had a walk through the documentation . Came to know that these data Utility files will be installing from AppDynamics team end on a server(VM) at the corporate level. Therefore I'm good for now . 

Request : In the documentation if possible could team make modification as "categorize the integration steps based on teams(AppDynamics, ServiceNow)" which would be much clear to beginners.

Thanks,

Sandeep