Getting 500 Internal Error on Appdynamics SaaS Controller

[Mahendran_Pakki]

I am unable to access the SaaS controller with 500 Internal Server Error.

How to resolve it ?

[iamryan]

Hi @Mahendran.Pakkirisamy,

 I have shared this with an internal team. I will report back when I hear something.

[Mahendran_Pakki]

Any Update on Server Visiblity license ?

[Sunil_Agarwal]

Hi @Mahendran.Pakkirisamy  , You should be having Server Visibility license now, Kindly validate and let us know if you still have any issues? 

[Mahendran_Pakki]

Thanks, I am able to find the Server Visiblity license enabled.

[Sunil_Agarwal]

Glad to know that your problem has been fixed. Thanks @Mahendran.Pakkirisamy for the confirmation. 

[Mahendran_Pakki]

Server Visiblity License count was enabled earlier.

But, currently its not enabled.

[iamryan · Accepted solution]

Hi @Mahendran.Pakkirisamy,

I have passed this info along to the Accounts team.

[Mahendran_Pakki]

I am able to see new controller mapped to my ID. Thanks for your support.

[Sunil_Agarwal]

@Mahendran.Pakkirisamy ,  Required changes has been made for this account. You can go ahead and request for new trial controller.  Here is the link : https://docs.appdynamics.com/appd/23.x/latest/en/appdynamics-essentials/getting-started 

[Mahendran_Pakki]

I have tried to create the Start Trial account. It throws error "eMail" account already exist.

Then I logged in and tried to create new tenant and navigating to same screen.

Could you create me a tenant from the backend ?

[iamryan]

Hello @Mahendran.Pakkirisamy,

I have put in the request. I will report back when it's done. Thanks for your patience. 

[iamryan]

Hi @Mahendran.Pakkirisamy,

Sorry, this is taking so long. Would you be okay with us moving forward by having your current account fully deleted so you can start a new trial account from a different computer in hopes that you don't encounter the same error as before?
Please let me know.

[Mahendran_Pakki]

We are okay. You can delete this current account.

Let us know and we will intiate the New Trail.

[iamryan]

Hi @Mahendran.Pakkirisamy 

Just wanted to let you know that @Sunil.Agarwal and the team are still looking into it. We will be in touch when we have more info.

[Sunil_Agarwal]

Hi @Mahendran.Pakkirisamy , 

Please recreate this issue and generate HAR file : https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-create-a-HAR-File-to-troubleshoot-web-d... 

Submit the ticket to AppD Support with steps to reproduce this issue. How do I submit a Support ticket? An FAQ 

[Mahendran_Pakki]

How to send the HAR file?

[Mahendran_Pakki]

[Sunil_Agarwal]

@Mahendran.Pakkirisamy  Thank you for providing specifics.  We are working to resolve this issue.  We'll keep you updated.

[Mahendran_Pakki]

Any update on the above issue ?

[Sunil_Agarwal]

I appreciate your patience.  We looked into it and found the solution.  We are attempting to resolve this problem.  Following the application of the repair, I'll keep you informed.