I am unable to access the SaaS controller with 500 Internal Server Error.
How to resolve it ?
I have passed this info along to the Accounts team.
I have shared this with an internal team. I will report back when I hear something.
Any Update on Server Visiblity license ?
Hi @Mahendran.Pakkirisamy , You should be having Server Visibility license now, Kindly validate and let us know if you still have any issues?
Thanks, I am able to find the Server Visiblity license enabled.
Glad to know that your problem has been fixed. Thanks @Mahendran.Pakkirisamy for the confirmation.
Server Visiblity License count was enabled earlier.
But, currently its not enabled.
I am able to see new controller mapped to my ID. Thanks for your support.
@Mahendran.Pakkirisamy , Required changes has been made for this account. You can go ahead and request for new trial controller. Here is the link : https://docs.appdynamics.com/appd/23.x/latest/en/appdynamics-essentials/getting-started
I have tried to create the Start Trial account. It throws error "eMail" account already exist.
Then I logged in and tried to create new tenant and navigating to same screen.
Could you create me a tenant from the backend ?
Hello @Mahendran.Pakkirisamy,
I have put in the request. I will report back when it's done. Thanks for your patience.
Sorry, this is taking so long. Would you be okay with us moving forward by having your current account fully deleted so you can start a new trial account from a different computer in hopes that you don't encounter the same error as before?
Please let me know.
We are okay. You can delete this current account.
Let us know and we will intiate the New Trail.
Hi @Mahendran.Pakkirisamy
Just wanted to let you know that @Sunil.Agarwal and the team are still looking into it. We will be in touch when we have more info.
Hi @Mahendran.Pakkirisamy ,
Please recreate this issue and generate HAR file : https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-create-a-HAR-File-to-troubleshoot-web-d...
Submit the ticket to AppD Support with steps to reproduce this issue. How do I submit a Support ticket? An FAQ
How to send the HAR file?
@Mahendran.Pakkirisamy Thank you for providing specifics. We are working to resolve this issue. We'll keep you updated.
Any update on the above issue ?