Database Agent license not released after stopping DB Agent & deleting folder

[Cloud_Support]

Hello,

We are using 

AppDynamics Controller build 20.4.2-3673

Controller Time: 11:53:18AM [GMT+0000] 17/06/2020, we want to uninstall/Delete database agent from 5 servers, as per documentation, we have stopped jvm agent & deleted folder from that servers, but still licences are not released. Can someone please help us with this?

BR,

Ganesh

[iamryan · Accepted solution]

Hi,

Thanks for your post on the community. Can you take a look at this KB Article we have: https://community.appdynamics.com/t5/Knowledge-Base/How-does-AppDynamics-license-consumption-work/ta...

After reviewing it, please do share any learnings you may have gained that would have helped you free up that license. 

[Cloud_Support]

Thank you for your reply. 

We will go through this KB document & come back, if our issue gets resolved with the KB.

[iamryan]

Hi,

I wanted to follow up to see how things went with the KB article? If you learned anything from that KB article or any other source, please do share those learnings.

[Cloud_Support]

Hello Ryan.

We were able to free our license successfully. We have 5 DB agent licenses but when we install it on one server other agent becomes passive. All these are standalone servers at different locations without inter connectivity. Could you please help me with that or should I start a new thread?

Thank you for your support in resolving current question.

[iamryan]

Hi, 

Good to know that document helped and good question about starting a new thread. It seems like the question is different. So please start a new thread.