Splunk AppDynamics

Controller License file expired

CommunityUser
Splunk Employee
Splunk Employee

Hi all!

I installed the recent version of App Dynamics Controller for linux (machineagent-bundle-64bit-linux-4.2.12.0.zip), everything was going fine until the Controller starts and asks for the license. In a previous installation (February 2016) I can see the license.lic file but its expired as expected.

When I log into AppDynamics web site I can see the expiration date for On-Premises subscription is 01/01/2038. If its correct, I am assuming that I can still update my license. How can I do it?

I found this link in the documentation web site so I thought I could update my license...
https://docs.appdynamics.com/display/PRO42/Application+Analytics+Licenses#ApplicationAnalyticsLicens...

Thanks in advance!

Labels (1)
Tags (2)
0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Igor looks like you may be in need of an updated License file from AppD. Are you able to open a Support ticket (thru appdynamics.com/support) and the AppD Licensing team should be able to help provide a new copy of the license file.

The link you provided mainly pertains to the scenario where you have an On-Premise Controller with multiple accounts/tenants in a single deployment. Not sure if that is what you have...Either way, since this is licensing related, it may be better for you to open a Support ticket.

Thanks

Edited by @Ryan.Paredez to remove an email address and update it with the link to AppD Support. 

0 Karma
Get Updates on the Splunk Community!

Splunk Observability Cloud's AI Assistant in Action Series: Auditing Compliance and ...

This is the third post in the Splunk Observability Cloud’s AI Assistant in Action series that digs into how to ...

Splunk Community Badges!

  Hey everyone! Ready to earn some serious bragging rights in the community? Along with our existing badges ...

What You Read The Most: Splunk Lantern’s Most Popular Articles!

Splunk Lantern is a Splunk customer success center that provides advice from Splunk experts on valuable data ...