AppDynamics and ServiceNow integration for incidents

[CommunityUser]

Hello Experts,

We are testing the AppDynamics (we have on premises controller) integration with ServiceNow for creating incidents on health rule violation events. For that we referenced the following link https://community.appdynamics.com/t5/Knowledge-Base/How-to-use-AppDynamics-with-ServiceNow/ta-p/3009....

We have defined the action and policy for a health rule violation.

But, when the violation event is occuring, it is not generating any incidents in SNOW and summary states that "Action servicenow-api-alert failed.".

While checking in the server.log we observed the following error :-

[#|2018-04-13T10:15:07.677+0530|WARNING|glassfish 4.1|com.singularity.ee.controller.beans.action.CustomActionManagerBean.MARKED|_ThreadID=93;_ThreadName=p: thread-pool-1; w: 1;_TimeMillis=1523594707677;_LevelValue=900;|Action servicenow-api-alert failed. {ACTION=[2]}
com.singularity.ee.controller.api.exceptions.IllegalOperationException: com.singularity.ee.controller.api.exceptions.IllegalObjectStateException: Process [servicenow-api-alert] Exited with error code 1
    at com.singularity.ee.controller.beans.action.CustomActionManagerBean.executeCustomActionCommandList(CustomActionManagerBean.java:831)
    at com.singularity.ee.controller.beans.action.CustomActionManagerBean.execute(CustomActionManagerBean.java:1015)
    at com.singularity.ee.controller.beans.action.CustomActionManagerBean.execute(CustomActionManagerBean.java:137)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1081)
    at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1153)
    at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:4786)
    at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:656)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:824)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
    at com.appdynamics.platform.MethodExecutionTimeReporterEJBInterceptor.intercept(MethodExecutionTimeReporterEJBInterceptor.java:33)
    at sun.reflect.GeneratedMethodAccessor487.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
    at com.appdynamics.platform.KRolesInterceptor.methodInterceptor(KRolesInterceptor.java:52)
    at sun.reflect.GeneratedMethodAccessor316.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
    at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:57)
    at sun.reflect.GeneratedMethodAccessor294.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
    at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:55)
    at sun.reflect.GeneratedMethodAccessor293.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
    at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doCall(SystemInterceptorProxy.java:163)
    at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundInvoke(SystemInterceptorProxy.java:140)
    at sun.reflect.GeneratedMethodAccessor75.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
    at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:369)
    at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:4758)
    at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:4746)
    at com.sun.ejb.containers.EJBLocalObjectInvocationHandler.invoke(EJBLocalObjectInvocationHandler.java:212)
    at com.sun.ejb.containers.EJBLocalObjectInvocationHandlerDelegate.invoke(EJBLocalObjectInvocationHandlerDelegate.java:88)
    at com.sun.proxy.$Proxy465.execute(Unknown Source)
    at com.singularity.ee.controller.beans.action.ActionExecutorBean.handleAction(ActionExecutorBean.java:352)
    at com.singularity.ee.controller.beans.action.ActionExecutorBean.executeEventNotificationActions(ActionExecutorBean.java:229)
    at sun.reflect.GeneratedMethodAccessor693.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1081)
    at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1153)
    at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:4786)
    at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:656)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:824)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
    at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:57)
    at sun.reflect.GeneratedMethodAccessor294.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
    at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:55)
    at sun.reflect.GeneratedMethodAccessor293.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
    at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doCall(SystemInterceptorProxy.java:163)
    at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundInvoke(SystemInterceptorProxy.java:140)
    at sun.reflect.GeneratedMethodAccessor75.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
    at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:369)
    at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:4758)
    at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:4746)
    at com.sun.ejb.containers.EJBLocalObjectInvocationHandler.invoke(EJBLocalObjectInvocationHandler.java:212)
    at com.sun.ejb.containers.EJBLocalObjectInvocationHandlerDelegate.invoke(EJBLocalObjectInvocationHandlerDelegate.java:88)
    at com.sun.proxy.$Proxy376.executeEventNotificationActions(Unknown Source)
    at com.singularity.ee.controller.beans.action.EventActionMessage.doUnitOfWork(EventActionMessage.java:134)
    at com.singularity.ee.controller.beans.shared.NoTxnUnitOfWorkProcessorBean.onMessage(NoTxnUnitOfWorkProcessorBean.java:86)
    at sun.reflect.GeneratedMethodAccessor681.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1081)
    at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1153)
    at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:4786)
    at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:656)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:824)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
    at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:57)
    at sun.reflect.GeneratedMethodAccessor294.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:608)
    at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:55)
    at sun.reflect.GeneratedMethodAccessor293.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:883)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:823)
    at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:369)
    at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:4758)
    at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:4746)
    at org.glassfish.ejb.mdb.MessageBeanContainer.deliverMessage(MessageBeanContainer.java:1219)
    at org.glassfish.ejb.mdb.MessageBeanListenerImpl.deliverMessage(MessageBeanListenerImpl.java:81)
    at com.sun.enterprise.connectors.inbound.MessageEndpointInvocationHandler.invoke(MessageEndpointInvocationHandler.java:171)
    at com.sun.proxy.$Proxy902.onMessage(Unknown Source)
    at com.sun.messaging.jms.ra.OnMessageRunner.run(OnMessageRunner.java:283)
    at com.sun.enterprise.connectors.work.OneWork.doWork(OneWork.java:107)
    at com.sun.corba.ee.impl.threadpool.ThreadPoolImpl$WorkerThread.performWork(ThreadPoolImpl.java:497)
    at com.sun.corba.ee.impl.threadpool.ThreadPoolImpl$WorkerThread.run(ThreadPoolImpl.java:540)
Caused by: com.singularity.ee.controller.api.exceptions.IllegalObjectStateException: Process [servicenow-api-alert] Exited with error code 1
    at com.singularity.ee.controller.beans.action.CustomActionManagerBean.executeProgram(CustomActionManagerBean.java:755)
    at com.singularity.ee.controller.beans.action.CustomActionManagerBean.executeCustomActionCommandList(CustomActionManagerBean.java:829)
    ... 126 more
|#]

So, we are sort of stuck here. Please let us know if we have missed any configuration. Also don't know if the attached extention in the above link is supported to the AppDynamics version - 4.3.0.4.

Thanks,

Varun

[CommunityUser · Accepted solution]

Issue was caused because of java version mismatch, post updated the java version resolved the issue.

Thanks,

Varun