splunkweb is not starting

[solntcev]

Windows 7 x64
Splunk installed from splunk-4.3-115073-x64-release.msi for local system user
From Event Log:

    The instance's SvcRun() method failed 

      File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\win32\win32serviceutil.py", line 785, in SvcRun

        self.SvcDoRun()

      File "C:\Program Files\Splunk\bin\SplunkWebService.py", line 39, in SvcDoRun

        from splunk.appserver.mrsparkle import root

      File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle_init.py", line 13, in 

        from lib.decorators import *

      File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\decorators.py", line 2, in 

        import cherrypy

      File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\cherrypy__init_.py", line 161, in 

        from cherrypy import _cptools

      File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\cherrypy_cptools.py", line 226, in 

        from cherrypy.lib import cptools, encoding, auth, static, tidy

      File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\cherrypy\lib\static.py", line 2, in 

        mimetypes.init()

      File "C:\Program Files\Splunk\Python-2.7\Lib\mimetypes.py", line 355, in init

        db.read_windows_registry()

      File "C:\Program Files\Splunk\Python-2.7\Lib\mimetypes.py", line 259, in read_windows_registry

        for ctype in enum_types(mimedb):

      File "C:\Program Files\Splunk\Python-2.7\Lib\mimetypes.py", line 249, in enum_types

        ctype = ctype.encode(default_encoding) # omit in 3.x! 

    : 'utf8' codec can't decode byte 0xe0 in position 0: invalid continuation byte

[sanufrienko · Accepted solution]

This problem is related to Python on Windows. I fixed it like this:
In Splunk install directory, there is a Python-2.7 directory. Go to Python-2.7\Lib, find mimetypes.py. Inside mimetypes.py find function read_windows_registry(). In this function, replace UnicodeEncodeError or UnicodeDecodeError with UnicodeError. Restart Splunkweb and it will start.

[solntcev]

i don't have splunk installed anymore, but this looks like it might work

[tspider]

the same problem Windows 7 x64 russian OS
splunk-5.0.4-172409-x64-release.msi

[denis_lopantsev]

The same problem today for Vista x86 Russian...failed to start the service with the same error in eventlog. Version splunk-4.3.2-123586-x86-release.

[solntcev]

language of OS is russian

[hexx]

This looks like a possible brand new defect, I certainly couldn't find it reported in our internal bug database. Out of curiosity, what is the local language of your Windows OS?