Unable to login SPLUNK trial instance

[pushparajalagir]

Hello there,

I recently created new trial instance for SPLUNK cloud, when i try login to the application it was not allowing me to login. getting login failed error.

[supervcloud]

I just requested a trial of splunk cloud. Unfortunately after signing in i never received the welcome email. 

I am able to login to the customer portal, but i cannot login. Tried calling and it seems that splunk support does not have an option to reset the initial sc_admin password nor they do not have a way to re-trigger the welcome email. Has anyone experienced this issue, any workarounds?
Thanks

[catronaut]

I have the same problem! Did you manage to solve it? @pushparajalagir 

[kelly_kiernan]

Hopefully you both figured it out. For future reference, I noticed on another thread that the username was sc_admin. I tried that username with a temp link provided by the password reset button and I was able to log in.