How to update portal admin if he/she no longer works in my company?

[zliu]

How to update portal admin if he/she no longer works in my company?

[vhallan_splunk]

Also please make sure you are an Entitled contact to a valid Entitlement before emailing splunk support or raising a case, otherwise the case will go into a unmonitored community queue. In this case you can call the Support Hotline to contact someone within Splunk Support :

http://www.splunk.com/view/SP-CAAAHJ6

Or contact our Sales Team:

http://www.splunk.com/view/contact-us/SP-CAAAAH7

[zliu · Accepted solution]

If your portal admin no longer works there, you can pick one of below methods to update:

• Ask your account manager to contact Splunk Support to assign the new portal admin

• If you don't know who your account manager is, you can contact Splunk Support directly to request an update via email support@splunk.com or call support hotline. Support will verify with your account manager. Once it is confirmed, Support will assign the new portal admin.