Assets and Identities _reload failing

[TiagoTLD3]

Hello! Since 7.3.0 I'm seeing the reload process for assets and identities failing frequently. Any ideas?

RROR pid=20559 tid=MainThread file=base_modinput.py:execute:820 | Execution failed: 'SplunkdConnectionException' object has no attribute 'get_message_text'
Traceback (most recent call last):
  File "/app/splunk/lib/python3.7/site-packages/splunk/rest/__init__.py", line 601, in simpleRequest
    serverResponse, serverContent = h.request(uri, method, headers=headers, body=payload)
  File "/app/splunk/lib/python3.7/site-packages/httplib2/__init__.py", line 1710, in request
    conn, authority, uri, request_uri, method, body, headers, redirections, cachekey,
  File "/app/splunk/lib/python3.7/site-packages/httplib2/__init__.py", line 1425, in _request
    (response, content) = self._conn_request(conn, request_uri, method, body, headers)
  File "/app/splunk/lib/python3.7/site-packages/httplib2/__init__.py", line 1377, in _conn_request
    response = conn.getresponse()
  File "/app/splunk/lib/python3.7/http/client.py", line 1373, in getresponse
    response.begin()
  File "/app/splunk/lib/python3.7/http/client.py", line 319, in begin
    version, status, reason = self._read_status()
  File "/app/splunk/lib/python3.7/http/client.py", line 280, in _read_status
    line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1")
  File "/app/splunk/lib/python3.7/socket.py", line 589, in readinto
    return self._sock.recv_into(b)
  File "/app/splunk/lib/python3.7/ssl.py", line 1079, in recv_into
    return self.read(nbytes, buffer)
  File "/app/splunk/lib/python3.7/ssl.py", line 937, in read
    return self._sslobj.read(len, buffer)
socket.timeout: The read operation timed out
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
  File "/app/splunk/etc/apps/SA-IdentityManagement/bin/identity_manager.py", line 483, in reload_settings
    raiseAllErrors=True
  File "/app/splunk/lib/python3.7/site-packages/splunk/rest/__init__.py", line 613, in simpleRequest
    raise splunk.SplunkdConnectionException('Error connecting to %s: %s' % (path, str(e)))
splunk.SplunkdConnectionException: Splunkd daemon is not responding: ('Error connecting to /services/identity_correlation/identity_manager/_reload: The read operation timed out',)
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
  File "/app/splunk/etc/apps/SA-Utils/lib/SolnCommon/modinput/base_modinput.py", line 811, in execute
    log_exception_and_continue=True
  File "/app/splunk/etc/apps/SA-Utils/lib/SolnCommon/modinput/base_modinput.py", line 380, in do_run
    self.run(stanzas)
  File "/app/splunk/etc/apps/SA-IdentityManagement/bin/identity_manager.py", line 586, in run
    reload_success = self.reload_settings()
  File "/app/splunk/etc/apps/SA-IdentityManagement/bin/identity_manager.py", line 486, in reload_settings
    logger.error('status="Failed to reload settings" error="%s"', e.get_message_text())
AttributeError: 'SplunkdConnectionException' object has no attribute 'get_message_text'

[conflaw]

I started noticing this error recently too, and found the following (old) Community post that pointed my in the direction of splunkd web timeout:

https://community.splunk.com/t5/All-Apps-and-Add-ons/Error-while-installing-an-app-on-Splunk-6-on-Wi...

Sure enough I had the default 30 seconds in place, and after increasing that (and restarting Splunk) I haven't observed the message.

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@TiagoTLD3 wrote:

Hello! Since 7.3.0 I'm seeing the reload process for assets and identities failing frequently. Any ideas?

RROR pid=20559 tid=MainThread file=base_modinput.py:execute:820 | Execution failed: 'SplunkdConnectionException' object has no attribute 'get_message_text'
Traceback (most recent call last):
  File "/app/splunk/lib/python3.7/site-packages/splunk/rest/__init__.py", line 601, in simpleRequest
    serverResponse, serverContent = h.request(uri, method, headers=headers, body=payload)
  File "/app/splunk/lib/python3.7/site-packages/httplib2/__init__.py", line 1710, in request
    conn, authority, uri, request_uri, method, body, headers, redirections, cachekey,
  File "/app/splunk/lib/python3.7/site-packages/httplib2/__init__.py", line 1425, in _request
    (response, content) = self._conn_request(conn, request_uri, method, body, headers)
  File "/app/splunk/lib/python3.7/site-packages/httplib2/__init__.py", line 1377, in _conn_request
    response = conn.getresponse()
  File "/app/splunk/lib/python3.7/http/client.py", line 1373, in getresponse
    response.begin()
  File "/app/splunk/lib/python3.7/http/client.py", line 319, in begin
    version, status, reason = self._read_status()
  File "/app/splunk/lib/python3.7/http/client.py", line 280, in _read_status
    line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1")
  File "/app/splunk/lib/python3.7/socket.py", line 589, in readinto
    return self._sock.recv_into(b)
  File "/app/splunk/lib/python3.7/ssl.py", line 1079, in recv_into
    return self.read(nbytes, buffer)
  File "/app/splunk/lib/python3.7/ssl.py", line 937, in read
    return self._sslobj.read(len, buffer)
socket.timeout: The read operation timed out
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
  File "/app/splunk/etc/apps/SA-IdentityManagement/bin/identity_manager.py", line 483, in reload_settings
    raiseAllErrors=True
  File "/app/splunk/lib/python3.7/site-packages/splunk/rest/__init__.py", line 613, in simpleRequest
    raise splunk.SplunkdConnectionException('Error connecting to %s: %s' % (path, str(e)))
splunk.SplunkdConnectionException: Splunkd daemon is not responding: ('Error connecting to /services/identity_correlation/identity_manager/_reload: The read operation timed out',)
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
  File "/app/splunk/etc/apps/SA-Utils/lib/SolnCommon/modinput/base_modinput.py", line 811, in execute
    log_exception_and_continue=True
  File "/app/splunk/etc/apps/SA-Utils/lib/SolnCommon/modinput/base_modinput.py", line 380, in do_run
    self.run(stanzas)
  File "/app/splunk/etc/apps/SA-IdentityManagement/bin/identity_manager.py", line 586, in run
    reload_success = self.reload_settings()
  File "/app/splunk/etc/apps/SA-IdentityManagement/bin/identity_manager.py", line 486, in reload_settings
    logger.error('status="Failed to reload settings" error="%s"', e.get_message_text())
AttributeError: 'SplunkdConnectionException' object has no attribute 'get_message_text'

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