PDF App is generating an libfontconfig error and not receiving PDF.

[rsimmons]

2011-08-09 10:28:03,029 ERROR pdfhandler:529 - FF STDERR:
/opt/splunk/etc/apps/pdfserver/bin/firefox-i386/firefox-bin: error while
loading shared libraries: libfontconfig.so.1: cannot open shared object
file: No such file or directory
2011-08-09 10:28:03,030 ERROR pdfhandler:662 - (500) Failed to
generate a report using Firefox: Failed to start: Check that all Firefox
dependencies are met

[rsimmons · Accepted solution]

You can resolve this error by renaming the 32 bit firefox executable and you will be able to see the errors that the 64 bit version was having, namely that it was missing the libXinerama.so.1 library. Once you add this, your issue is resolved.

If you are on a 64bit OS and are seeing the 32 bit version of firefox running this is a sign that the 64 bit version has a problem. By getting rid of the 32 bit firefox you can actually see the real errors that are going on.

Note: libXinerama.so.1 is freeware