Reporting

How to raise a bug report?

bowendenning
Path Finder

Hi all,

I have done a fair bit of testing of a problem that I've been having[1] and am convinced that it is a bug with the universal forwarder. Can anyone tell me how I can go about raising a bug report?

[1] http://answers.splunk.com/answers/137846/outputsconf-sslpassword-not-hashing-if-placed-under-the-tcp...

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0 Karma
1 Solution

ChrisG
Splunk Employee
Splunk Employee

If you have an Enterprise support agreement, you should submit a support case and the support engineer can file the defect for you.

View solution in original post

bowendenning
Path Finder

I've just tried going to the bug page now and it looks to be working fine. Just keeps in mind that, unless you have a valid Splunk license attached (or associated?) with your Splunk logon account then you will get a message stating "It appears you do not have an active Support Contract".

The reason the link redirects you to Sales force, I believe, is because that's what Splunk uses for tracking customer tickets. It should use SSO so you can login with your splunk.com account and be redirected to the SalesForce page where you can raise a bug report.

Finally, the link to raise a bug report appears at the bottom of every page in Splunk - between the links for Documentation and Support.

rgaube
Explorer

The link to raise a bug at the bottom of a page (file a bug) links to http://www.splunk.com/r/bugs like yaMatt stated ... and ends up in a 404 error.
So Splunk is not interested in getting bug reports?

ChrisG
Splunk Employee
Splunk Employee

Splunk definitely is; please file a customer support ticket. When I click the "File a bug" link in my installation, it takes me to the "Submit a case" page on the web.

0 Karma

yaMatt
Engager

Raising bugs with the software can be done by signing up and going to this page: http://www.splunk.com/r/bugs

whrg
Motivator

I downvoted this post because the page gives a "page not found".

0 Karma

dsrvern
Explorer

I downvoted this post because broken link.

0 Karma

niketnilay
Legend

@dsrvem, I dont think the link is broken. You can raise a bug only if you have active Support Contract or entitlement.

If not, you can also use Splunk Answers create a new Question with your use case and what functionality you feel is broken or bug in Splunk. Splunk Answers will suggest you similar issues already reported as hints. If your issue is not already listed or answered on Splunk Answers, do go ahead and post your query with as much details (mock data/scenario/query etc). Community members would be able to confirm whether it is a bug and may also be in a position to provide your with a workaround (if present).

If the issue is impacting several Splunkers, someone else facing the same issue with Splunk Entitlement may be able to open bug report on your behalf.

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0 Karma

effem
Communicator

I downvoted this post because the link is different to the linktext

0 Karma

yaMatt
Engager

I can only assume that the URL has changed since posting this 2 years ago. I don't know where it has gone to. Sorry.

0 Karma

effem
Communicator

http://www.splunk.com/r/bugs is right.
http://www.splunk.com/r/bug is wrong.
The link mentioned by you has the "name" http://www.splunk.com/r/bugs but is linking to http://www.splunk.com/r/bug 😉

0 Karma

jsilverbears
Path Finder

I downvoted this post because the link included in the post goes to a 404 page in splunk.

0 Karma

ishangajera
Explorer

Hi but when we try to login using http://www.splunk.com/r/bugs url, it shows below error:

alt text

0 Karma

ChrisG
Splunk Employee
Splunk Employee

If you have an Enterprise support agreement, you should submit a support case and the support engineer can file the defect for you.

View solution in original post

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