Observability Support Update: Splunk Observability Support Portal is moving from SignalFx over to Splunk Salesforce

[courtneyg]

Beginning March 16, 2022, the world-class Splunk Observability Support Portal is moving from SignalFx over to Splunk Salesforce. 

What does this mean if I’m a NEW customer?

• Trial or POC users:
• Splunk Answers is the easiest route to get help. 
• If trial customers need help with password resets, they can call Customer Service. 
• Customers: 
• Opening a new case: Customers may use the Splunk Support Portal or call Customer Service.  
• Accessing the Splunk Support Portal: From this link, or by clicking on Support and Community within the Observability Suite. *
• Chat: No change (accessed from within the product)

What does this mean for EXISTING customers?

• All open cases will be migrated to the Splunk Support Portal. 
• New cases cannot be created by emailing observability-support@splunk.com or signalfx-support@splunk.com. They will receive an automated response suggesting other routes to get support (Splunk Support Portal or Customer Service).
• Access the Splunk Support Portal: From this link, or by clicking on Support and Community within the Observability Suite. *
• Chat: No change (accessed from within the product)

*Don’t forget that your Observability login is NOT the same as your  Splunk Support Portal login. You will need to create a Splunk account (if you don’t already have one) to access your cases. The  “Working with Support” deck explains how to register and submit a support case.

— Courtney Gannon, Product Marketing Manager, Open Source