How do I change the email address of my splunk.com account?

[whrg]

Like the title says, I want to change the email address of my splunk.com account. Logging into splunk.com and navigating to My Dashboard, it is only possible to change the password but not the email address.

There are older forum posts which suggest to contact Splunk support. I wrote several emails but received no help.

For any other website, changing the email address is a matter of seconds. Why is there no such option for splunk.com?

[PickleRick · Accepted solution]

Your email address is your primary identifier for splunk.com account so technically there is no way to change it. That's why - if you have registered with a company address and then change jobs - you  have to create a new account and contact Splunk to transfer your certifications between accounts. There might be a possibility of transfering other content between accounts but it's a relatively unlikely case.

[gcusello]

Hi @whrg,

probably you saw my answer because I opened a non technical case to Splunk Support and they solved my issue.

Try again with Support.

Ciao.

Giuseppe

[whrg]

Hello @gcusello,

How exactly did you open this case with Support?

[gcusello]

Hi @whrg ,

we are a Splunk Partner and I have an account on Partner Portal.

Otherwise, you can send an email to support@splunk.com.

Ciao.

Giuseppe

[whrg]

I don't have an account on the partner portal.

I will try support@splunk.com again. I will keep this post updated if I hear anything back.