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Error in lookup command: Why did Script execution fail for external search command user-agents?

ngcdts
New Member
‎03-01-2022 07:00 AM
OS: RHEL 7
Splunk Version: 8.0.4
 

Hi, I have a problem that recently popped up after upgrading from Splunk 8.0.4 to 8.2.1. In version 8.0.4, Splunk would generate our report and send out emails with no problems. Now we are receiving this error message in the Search & Reporting app. The error states:

"Error in lookup command: Script execution failed for external search command
 
'/<Splunk_Home>/etc/apps/TA-user-agents/bin/user_agents.py'

I've checked the permissions on the user_agents.py file and it looks to be correct.
 
Any help or suggestions is greately appreciated.
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