Splunk Technical Support 6.4.1

[sujith_usha_kum]

Hi

Any idea about Splunk Technical support team to guide us on technical issue apart from Splunk answer forum?

Please post the url and steps to follow if there is any?

[skoelpin]

The first thing support will ask for is for you to generate a diag file. Do this to save time

http://docs.splunk.com/Documentation/Splunk/6.5.1/Troubleshooting/Generateadiag

[skoelpin]

The first thing support will ask for is for you to generate a diag file. Do this to save time

http://docs.splunk.com/Documentation/Splunk/6.5.1/Troubleshooting/Generateadiag

[clara-fication]

This might be what you need. You can open a case or call in for support.

https://www.splunk.com/en_us/support-and-services/support-programs.html

[ddrillic]

Right, I think the challenge is to find the right balance between this Splunk answers forum and Support.

[clara-fication]

Exactly. There are lots of people in the answers forum as well as on Slack chat that have tons of technical knowledge. However, there are times when a case needs to be opened.

[ddrillic]

Sure thing - great support from both sides, just with different pace and attitude ; -)