Any idea about Splunk Technical support team to guide us on technical issue apart from Splunk answer forum?
Please post the url and steps to follow if there is any?
The first thing support will ask for is for you to generate a diag file. Do this to save time
This might be what you need. You can open a case or call in for support.
Right, I think the challenge is to find the right balance between this Splunk answers forum and Support.
Exactly. There are lots of people in the answers forum as well as on Slack chat that have tons of technical knowledge. However, there are times when a case needs to be opened.
Sure thing - great support from both sides, just with different pace and attitude ; -)