Splunk Mobile Subscription Error,Splunk mobile / Server error Subscription

[Durbina00]

Hi everyone.

A few days back I saw the new Splunk Mobile app available, and I couldn’t wait, I decided to install it, I have been using it but ranmdonly on the app when I try to see a dashboard, I received a message “Server error subscription error”

Someone can help me with?

We have Splunk Enterprise 7.1.2
Bellow a picture with the error.

Best regards.,

[appalisudhakar]

Run below command on your SearchHead(s) and make sure you are seeing modular inputs are running.

[SH1-splunk~]$ps ax | grep modular_input
4218 ? Ss 0:14 python /opt/splunk/etc/apps/splunk_app_cloudgateway/bin/cloudgateway_modular_input.py
11630 ? Ss 1:24 python /opt/splunk/etc/apps/splunk_app_cloudgateway/bin/subscription_modular_input.py
29441 pts/0 S+ 0:00 grep modular_input

Also, run the below command on SH's and make sure you are getting results without any timeouts.

curl https://prod.spacebridge.spl.mobi/health_check

curl -i -N -H "Connection: Upgrade" -H "Upgrade: websocket" -H "Host: prod.spacebridge.spl.mobi" -H "Origin: https://prod.spacebridge.spl.mobi" -H "Authorization: c014fb4e" https://prod.spacebridge.spl.mobi/mobile

Thanks,
Sai

[treinke]

check the internal logs for any errors within the cloudgateway application.

index="_internal" sourcetype="*cloudgateway*" error