Email alerts not triggering

[maheshnc]

Hello,

we have a DMC configured on Splunk Licence Master; I need to enable all the critical resource utilization alerts on DMC and send email notifications. I have configured the server setting under settings>server setting>Email settings and set up the same configurations as on our search head (which is successfuly generating email notifications) but the thing is, alerts are triggering but I am not receiving any email notifications. can somebody help me to figure out the root cause?

Note: Network connectivity established between mail server and LM server

[livehybrid]

Hi @maheshnc 

Are you able to send a test email alert using your License Manager server? Does this send successfully?

Check out https://splunk.my.site.com/customer/s/article/Troubleshooting-email-alert-notifications which has some good troubleshooting tips for email alerts too.

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