Knowledge Management

Unable to load dashboard. Please reload the page to try again.

Elbald97
Explorer

Hi,

For a few days now, my Splunk Dashboard shortcut has been displaying an error when I connect with the administrator account.

Elbald97_0-1724055892163.png

But when I use another account with less privilege via LDAP authentication, I don't get this error, the page displays fine.
Do you have any idea what the problem is?

Thanks for your help.

Labels (3)
0 Karma

PickleRick
SplunkTrust
SplunkTrust

Your "working" role might have less capabilities but can have access to some objects (especially the dashboard itself) that the "non-working" role does not.

Check the _audit log for denied access to objects for the non-working user.

0 Karma

Elbald97
Explorer

Thanks, but I'm not sure I understand your answer.
For information, the dashboard tab has always been displayed correctly. It's only since last week that this error has appeared! and only with my administrator account. I don't know why

0 Karma

PickleRick
SplunkTrust
SplunkTrust

You have two options:

1. Check the developer console and see if you can spot any errors

2. Check the _audit index (and maybe _internal) to see if there is anything significant around that time.

I don't think that's something that's happening commonly so it's about simply trying to find and isolate the cause.

Elbald97
Explorer

Thank you for your time.
But I fixed the error, by going to the search & reporting -> Dashboard app, I selected a dashbord and clicked ‘set as Home dashboard’.
I went back to the Home page, found the dashboard I'd just assigned, then deleted it, and the error disappeared.

Get Updates on the Splunk Community!

Automatic Discovery Part 1: What is Automatic Discovery in Splunk Observability Cloud ...

If you’ve ever deployed a new database cluster, spun up a caching layer, or added a load balancer, you know it ...

Real-Time Fraud Detection: How Splunk Dashboards Protect Financial Institutions

Financial fraud isn't slowing down. If anything, it's getting more sophisticated. Account takeovers, credit ...

Splunk + ThousandEyes: Correlate frontend, app, and network data to troubleshoot ...

 Are you tired of troubleshooting delays caused by siloed frontend, application, and network data? We've got a ...