Cannot create ticket in official support - required combo "Select Entitlement" is empty

[unionub]

Hi

Cannot create a ticket in official support.
Required combo "Select Entitlement" is empty, cannot choose anything, so I cannot continue completing and posting my case.

See attached image splunk_combo.png



This happens with both Mozilla Firefox and Google Chrome - both up to date.

Please advise

Altin Karaulli
UnionBank Albania

[gcusello]

Hi @unionub,

if you want to open a case for a customer you have to be enabled by the customer itself and associated to its Entitlement.

If you want to open a case for your Company, you need a NFR license.

If you haven't any Entitlement means that you haven't none of them and you cannot open a case to Splunk Support.

My hint is to ask to the customer to enable you to do this.

Ciao.

Giuseppe

[unionub]

Hi @gcusello ,
and thank you for the reply

I am the Customer. This (unionub) is the account of Union Bank, Albania, at which I work, and have used it before to create tickets.

We have paid regularly.
Our local support company is INFIGO at Croatia

[gcusello]

Hi @unionub,

in this case, you have to understand who is (in your organization9 the reference for the license, in other word, who received the license.

Then, this person, can ask to Splunk to add you to the Entitlement, you can have until three emails for this.

In the same time, ask to Splunk (or to the reference partner) to check the company registration, because all of your should be associated to the license.

Ciao.

Giuseppe