Why does it return to dashboard after login?

[Sebastian22]

We are using a direct link to a dashboard like

https://splunk.company.com/en-US/app/product_metrics/product_metrics_clone_sandbox

If the user is not logged on to splunk, he/she is taken to the login-page with a "return_to" field
https://splunk.company.com/en-US/account/login?return_to=%252Fen-US%252Fapp%252Fproduct_metrics%252F...

But after completing the login, the user is not taken to this dashboard, but to "app/launcher/home" with the hint "Could not load dashboard."

However: If the user is logged in, the direct dashboard link works just fine!

What setting could be wrong?

[Sebastian22]

Right, looks like the slashes are html encoded twice. /  to %2F and % becomes %25.

But this looks like a splunk internal conversation. Nothing I could configure? So is this  a program issue?

[richgalloway]

I'm not aware of a Splunk setting you could change, but that doesn't mean there isn't one.  Can you tell us more about your setup, please?  Which identity provider?  Are you using LDAP or SAML?

[Sebastian22]

The server is using LDAP as SSO Provider.

[richgalloway]

LDAP is a protocol, not an identity provider, but you're probably using Active Directory.  If that's the case then someone will have to help because I don't know enough about AD.

[richgalloway]

The return-to setting appears incorrect.  Each "%252F" should be "%2F".  The "&_ga=2.247581895.1749730921.1658146337-423236389.1656808866" on the end may be excess since it is not part of the direct URL.