Why am I getting error "The license signature is not a base64-encoded string" trying to add my license in Splunk 6.2?

[kevin54500]

Hello,

We installed the new Splunk version 6.2, but when I want to add my license, I get the error:

Bad Request — In handler 'licenses': web_1424343100.14.lic: failed to parse license because: The license signature is not a base64-encoded string (1) 

Please can you help me? I wanted to paste the license file as an attachment, but I'm short on karma points.

Thank you
Best regards,
Nelly

[markthompson · Accepted solution]

Solution for other users in the community:

User has updated the splunk license with file supplied by Support/Sales.

[markthompson]

You say you tried pasting it?

Have you tried simply typing it manually?

Or tried re-downloading the file?

[kevin54500]

Hello Lisa,

This issue can be closed, I updated the splunk license with the file you gave me.

Thank you
Best regards,
Nelly

[markthompson]

Hi Kevin,
Please accept the answer supplied to assist other users in the community