Installation

Why am I getting error "The license signature is not a base64-encoded string" trying to add my license in Splunk 6.2?

New Member

Hello,

We installed the new Splunk version 6.2, but when I want to add my license, I get the error:

Bad Request — In handler 'licenses': web_1424343100.14.lic: failed to parse license because: The license signature is not a base64-encoded string (1) 

Please can you help me? I wanted to paste the license file as an attachment, but I'm short on karma points.

Thank you
Best regards,
Nelly

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1 Solution

Builder

Solution for other users in the community:

User has updated the splunk license with file supplied by Support/Sales.

View solution in original post

0 Karma

Builder

Solution for other users in the community:

User has updated the splunk license with file supplied by Support/Sales.

View solution in original post

0 Karma

Builder

You say you tried pasting it?

Have you tried simply typing it manually?

Or tried re-downloading the file?

0 Karma

New Member

Hello Lisa,

This issue can be closed, I updated the splunk license with the file you gave me.

Thank you
Best regards,
Nelly

0 Karma

Builder

Hi Kevin,
Please accept the answer supplied to assist other users in the community

0 Karma