Please see the following reply for instructions on how to troubleshoot: https://community.splunk.com/t5/Installation/Install-issue-on-Server-2016/m-p/540173/highlight/true#...
some additional information:
- Windows server 2016
- Yes, Universal Forwarder v.184.108.40.206 is installed. I can't remove or upgrade.
- I get 3x installion failed, and then saying the account already exists.
- I have tried uninstall via add/remove programs, I have tried repairing the install, I have tried upgrading the install. They all have the same error.
let me understand:
did you tried to stop the service before uninstall?
Otherwise I hint to open a case to Splunk Support.