Problem with installing adds on for windows

[reza]

hello all,

I have tried many times to install adds on but it does not accept my password which I know for sure is correct. I tried to reset password and try but same result. anybody have an idea how to fix this?

[inventsekar]

Hi @reza ... moooore details please

1) Splunk cloud or onprim.. 

2) is it working fine previously and stopped working recently 

or ...is this ur first time seeing this error

3) the error screenshots will be of great help

[reza]

sure!

I am using Splunk>enterprise. This is my first time trying to install add on (cisco WSA). I go to Apps>Find More Apps and hit install which prompt me to a login page. I try my user and pass but it says your user or pass is incorrect. I have tried to change my password and retried but same result.

reza_0-1717781384766.png

reza_1-1717781492198.png

[PickleRick]

OK, but what user/password are you putting in? It should be your splunk.com account (possibly the one you use for posting on Answers) because underneath the server logs in to splunkbase with your credentials.

Of course you need to have access to internet from your Splunk server (I assume you use an all-in-one setup).

[tscroggins]

Hi @reza,

Contact Splunk support and let them know your splunk.com account is not working correctly with the Splunkbase API when using Splunk Web to install or upgrade apps. They'll need to correct the issue on the backend.