Installation

License exception thrown when trying to explore data?

srhalstead
Engager

Hi all,

We've recently started seeing the following exception when trying to explore data in our virtual indexes.

"[acme] Error while running external process, return_code=255. See search.log for more info [acme] Exception - java.lang.RuntimeException: Permission denied. License does not allow execution of searches on virtual index=syslog. Only archive indexes allowed in ERP family=hadoop"

Can anybody shed any light on what may be causing this exception? The wording suggests that there's a problem with the license but looking at the Licensing page, I can see there is a "Splunk Analytics for Hadoop License" installed which doesn't expire for a few months.

The exception is raised when we attempt to Explore Data as follows:
1. Login to Splunk as a user with the admin role
2. Click on the 'Explore Data' icon on the Splunk Enterprise landing page
3. Select the Provider and Virtual Index from the drop-down lists
4. Splunk shows 'Loading...' briefly then shows the exception shown above.

We are able to search this virtual index through the "Search & Reporting" app without any problems.

We're running Splunk version 6.5.2.

Thanks in advance for any insight.

Labels (1)

johnhsu
Observer

I have same issue with Version 6.6.2 and 6.6.3

0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

Quick connection discovery mode for forwarders

When a Splunk forwarder loses connectivity to its indexers, it does not always reconnect immediately. In many ...

Build and Launch AI Agents from Your Splunk Workflows

  Register We’ve all been there: juggling alerts, runbooks, and endless manual searches. What if you could ...

Splunk Cloud Application Management in Terraform

Register   On Tuesday, August 4 at 11AM PDT / 2PM EDT, we’re diving into how you can bring Infrastructure as ...