How do we clear license usage violations after the transition from the trial license to the free license so we can search again?


We have recently moved to a free license from a trial. Unfortunately, the trial had expired for several days before the move was completed. This means we have gone over our daily license usage for several days, before the switch to the free license was completed.

Is there any way we can clear these violations as it is currently stopping us from performing searches, etc...??

Thanks for the help.

Best Regards,


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Contact your sales representative or raise a ticket with regards to licensing ( I think). Tell them the situation and ask for a reset key/license.

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