Installation

Getting error when upgrading from 6.1.2 to 6.1.4: “Splunk Installer was unable to set the CALS on the Splunk Files”.

Communicator

I am trying to upgrade Splunk Windows Upgrade from 6.1.2 to 6.1.4 and have three observations:

Observation 1: Installer starts to copy the files but is very slow almost gives impression that it may be hung. (Figure 1 below)
Observation 2: When the installer is running multiple msiexec.exe processors are running – up to 6 as shows in ( Figure 2 below)
Observation2: Toward the end of the install it throws message like “Splunk Installer was unable to set the CALS on the Splunk Files”. ExitCode=’13’ ” the same message gets recorded as Application Events, but the installation does finish fine

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Splunk Employee
Splunk Employee

All the above are expected behavior and Yes, you can ignore error message "Splunk Installer was unable to set the CALS on the Splunk Files”. ExitCode=’13’ ”

We are in process of disable the pop-up and have Bug for it SPL-85389

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