Error while adding new license : failed to parse license because

[mythili]

Hi All, 

When I tried to add the new license, I am getting an error , "Bad Request — xxxx: failed to parse license because: Creation does not precede expiration; license can never be valid " 

What might cause this error and how to resolve it? 

[mythili]

Hi @gcusello ,

The license was provided by my manager who generates it using Splunk Partnerverse portal.

No, we do not have license with more than 1 year expiration. 

Thank you, We will raise a support ticket for this and check

[gcusello]

Hi @mythili,

check the starting and ending dates.

Did you loaded the licens using the web GUI I suppose?

Ciao.

Giuseppe

[mythili]

Hi @gcusello ,

Please refer below for the license details. The creation time seems to be valid and the expiration time is mentioned as  0 which can be the problem I think.

<payload>
<type>fixed-sourcetype</type>
<group_id>Enterprise</group_id>
<window_period>30</window_period>
<creation_time>1688083200</creation_time>
<expiration_time>0</expiration_time>

Yes, I loaded the certificate from the gui.

[gcusello · Accepted solution]

Hi @mythili,

the problem is the expiration Time.

The xreation time is 30th of June, but the expiration date isn't present.

If someone other installed it check the license, otherwise open a case to Splunk Support.

Ciao.

Giuseppe

[gcusello]

Hi @mythili ,

good for you, see next time!

Ciao and happy splunking

Giuseppe

P.S.: Karma Points are appreciated by all the contributors 😉

[gcusello]

Hi @mythili,

where do yur licens come from?

have you licenses with a duration of more than one year?

check the starting and expiration dates of your license and if they aren't correct, opena a case to Splunk Support.

Ciao.

Giuseppe

[Araton71]

I've the same error

When we generated NFR , it's impossible to modify expiration date, and now we can't generate a new one

Already opened a support case