An error occurred while installing the app: 500

[vryzhko]

During update addons in Splunk Enterprise I have following issue:
"An error occurred while installing the app: 500"
I am not wanting to update addons from file manually. I need to decide cause of this issue.
Please help to look for cause?

Thanks!

[Marian_Melnyk]

Renaming of authorize.conf to authorize.conf.old in system/local helped in my case

[sylax]

An error occurred while installing the app: 500 means that the app you are trying to install from the splunk web have a different file owner/permission from the user being used.

Change the app owner to the owner running splunkd

SSH into the server and chown -R your_splunk_user:your_splunk_group $SPLUNK_HOME/etc/apps/app_name

[vryzhko · Accepted solution]

I had this issue, because proxy server was configured on splunk and dismissed. It is connection problem via proxy server in my case.

[lmedina]

I too am experiencing the same problem... Were you able to get any feedback from Splunk Support?

[jkat54]

What add ons are you upgrading? What process are you following to upgrade?