Getting Data In

Why did splunk fail to install uf on windows2012 r2?

ssu
New Member

my os is windows2012 R2, I try to install splunk uf 9.0.0.1.
first, I uninstall old splunk UF 7.0.2 from "uninstall program", then clean registry.
then I install new splunk UF 9.0.0.1. but it failed.
the error is 
MSI (s) (2C:28) [05:37:40:433]: Hello, I'm your 64bit Elevated Non-remapped custom action server.
InstallRegmonDrv: Warning: Invalid property ignored: FailCA=.
InstallRegmonDrv: Info: Driver inf file: C:\Program Files\SplunkUniversalForwarder\bin\splunkdrv.inf.
InstallRegmonDrv: Info: Enter. Args: rundll32.exe, setupapi,InstallHinfSection DefaultInstall 128 C:\Program Files\SplunkUniversalForwarder\bin\splunkdrv.inf
InstallRegmonDrv: Info: SystemPath is: C:\Windows\system32\
InstallRegmonDrv: Info: Execute string: C:\Windows\system32\cmd.exe /c "C:\Windows\system32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 128 C:\Program Files\SplunkUniversalForwarder\bin\splunkdrv.inf >> "C:\Users\ssu\AppData\Local\Temp\splunk.log" 2>&1"
InstallRegmonDrv: Error: Failed to create process : 0x2
InstallRegmonDrv: Warning: Failed to install regmon driver.
InstallRegmonDrv: Error 0x80004005: Cannot install regmon driver.
CustomAction InstallRegmonDrv returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (2C:A0) [05:37:40:480]: Note: 1: 2265 2: 3: -2147287035

I try to run "sfc /scannow" and reboot server, it doesn't resolve my issue

I also run "sfc.exe /verifyfile=%windir%\system32\difxapi.dll" and "sfc.exe /scanfile=%windir%\system32\difxapi.dll" . it also doesn't resolve my issue.

ssu_0-1663056010477.png

What's the issue?  could you help to check my issue

 

Labels (1)
0 Karma
Career Survey
First 500 qualified respondents will receive a $20 gift card! Tell us about your professional Splunk journey.

Can’t make it to .conf25? Join us online!

Get Updates on the Splunk Community!

Community Content Calendar, September edition

Welcome to another insightful post from our Community Content Calendar! We're thrilled to continue bringing ...

Splunkbase Unveils New App Listing Management Public Preview

Splunkbase Unveils New App Listing Management Public PreviewWe're thrilled to announce the public preview of ...

Leveraging Automated Threat Analysis Across the Splunk Ecosystem

Are you leveraging automation to its fullest potential in your threat detection strategy?Our upcoming Security ...