Getting Data In

TrackMe - Remote Deployment Account - SplunkCloud

aavyu20
Engager

Dear Splunk Community, 

I am here seeking your thoughts and suggestions on the error I am facing with TrackMe 

ERROR search_command.py _report_unexpected_error 1013 Exception at "/opt/splunk/etc/apps/trackme/bin/splunkremotesearch.py", line 501 : This TrackMe deployment is running in Free limited edition and you have reached the maximum number of 1 remote deployment, only the first remote account (local) can be used

Background:

Objective - Setup TrackMe monitoring (a virtual tenant - dsm, dhm & mhm) for our remote Splunk deployment (SplunkCloud).

TrackMe app is installed on our on-prem splunk instance and added  "Splunk targets URL and port" under Configuration --> Remote deployments accounts (only one account)

No issues with the connectivity, it is successful (pic below

aavyu20_0-1709828852675.png

We are using free license and as per trackme documentation, allowed to use 1 remote deployment.

Could we use free license in our case or how to get rid off 'local' deployment? Please suggest. 

 

Labels (1)
0 Karma

tscroggins
Champion

Hi @aavyu20,

I recommend contacting TrackMe support directly. Their contact information is available on the TrackMe Splunkbase page.

0 Karma
Get Updates on the Splunk Community!

Cisco Catalyst Center Meets Splunk ITSI: From 'Payments Are Down' to Root Cause in ...

The Problem: When Networks and Services Don't Talk Payment systems fail at a retail location. Customers are ...

Print, Leak, Repeat: UEBA Insider Threats You Can't Ignore

Are you ready to uncover the threats hiding in plain sight? Join us for "Print, Leak, Repeat: UEBA Insider ...

New Year, New Changes for Splunk Certifications

As we embrace a new year, we’re making a small but important update to the Splunk Certification ...