Getting Data In

Splunk OTEL Collector throwing Timeout and Authentication error.


We are seeing some Timeout and Authentication error while collecting data from OTEL kubernetes collector through HEC, Could anyone please let me know if there is a need to change limits in config files.


Below are the errors

2023-09-26T14:47:17.613Z info exporterhelper/queued_retry.go:433 Exporting failed. Will retry the request after interval. {"kind": "exporter", "data_type": "metrics", "name": "splunk_hec/platform_metrics", "error": "Post \"https://xyz:8088/services/collector\": net/http: request canceled (Client.Timeout exceeded while awaiting headers)", "interval": "2.769200676s"}


2023-09-26T14:47:11.590Z error exporterhelper/queued_retry.go:401 Exporting failed. The error is not retryable. Dropping data. {"kind": "exporter", "data_type": "metrics", "name": "splunk_hec/platform_metrics", "error": "Permanent error: \"HTTP/1.1 401 Unauthorized\\r\\nContent-Length: 148\\r\\nCache-Control: private\\r\\nConnection: Keep-Alive\\r\\nContent-Type: text/xml; charset=UTF-8\\r\\nDate: Tue, 26 Sep 2023 14:47:11 GMT\\r\\nServer: Splunkd\\r\\nVary: Authorization\\r\\nX-Content-Type-Options: nosniff\\r\\nX-Frame-Options: SAMEORIGIN\\r\\n\\r\\n<?xml version=\\\"1.0\\\" encoding=\\\"UTF-8\\\"?>\\n<response>\\n <messages>\\n <msg type=\\\"WARN\\\">call not properly authenticated</msg>\\n </messages>\\n</response>\\n\"", "dropped_items": 31}

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