First of all, thank you for reading this question.
I am being asked to monitor a new data source (ServiceNow) to track our Incident and Change tickets for ITIL purposes.
The way to go with ServiceNow is DB connect and I am a newbie using DB connect, so in order to calculate license required and storage, I would like to understand by asking the following question:
ServiceNow offers both syslog and DB connection to retrieve the Incidents and Change tickets fields and we are interested in how opened the ticket, assignee group, description, blah, blah blah.
What are the advantages of doing it DB instead of SYSLog and vice-versa?
Is the same indexing ratio and licensing/storage consumption doing it in DB connect than Syslog? or it varies?
Which one will you go and why?
DB connect will not only pull logs from any database and search data but also it can push changes back to Database from splunk , this is major difference.
Also in DB connect license utilisation concept remains same