SolarWinds add-on not working

[ilhwan]

I'm on Splunk Enterprise 9.1.3, and I've configured the add-on (no proxy) with the SolarWinds server name, port, and credentials.  I've configured the inputs, and I see nothing.  Running tcpdump shows no traffic to the SolarWinds server or the configured port.

This is what I see in the log:

2024-03-14 19:55:48,630 +0000 log_level=ERROR, pid=3098123, tid=Thread-4, file=ta_data_collector.py, func_name=index_data, code_line_no=113 | [stanza_name="ics_query"] Failed to index data
Traceback (most recent call last):
  File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/splunktacollectorlib/data_collection/ta_data_collector.py", line 109, in index_data
    self._do_safe_index()
  File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/splunktacollectorlib/data_collection/ta_data_collector.py", line 129, in _do_safe_index
    self._client = self._create_data_client()
  File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/splunktacollectorlib/data_collection/ta_data_collector.py", line 99, in _create_data_client
    self._data_loader.get_event_writer())
  File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/splunktacollectorlib/ta_cloud_connect_client.py", line 20, in __init__
    from ..core.pipemgr import PipeManager
  File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/core/__init__.py", line 1, in <module>
    from .engine import CloudConnectEngine
  File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/core/engine.py", line 6, in <module>
    from .http import HttpClient
  File "/opt/splunk/etc/apps/Splunk_TA_SolarWinds/bin/splunk_ta_solarwinds/aob_py3/cloudconnectlib/core/http.py", line 26, in <module>
    'http_no_tunnel': socks.PROXY_TYPE_HTTP_NO_TUNNEL,
AttributeError: module 'socks' has no attribute 'PROXY_TYPE_HTTP_NO_TUNNEL'

I'd appreciate any help in getting this working.

[KendallW]

Check if this is the same issue: https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-TA-New-Relic-Insight-not-ingesting-data/...