How to troubleshoot and fix the website input 504 Gateway Timeout Error while configuring an input ?

[Hemnaath]

Hi All, seeking help on this!

For POC purpose I was trying to configure the google.com home page into Splunk website inputs app, when Defining CSS selector ,under the page preview tab google.com page is not getting loaded. When checked the Health tab from the app could see this error details

Error Details:

2021-04-12 15:10:34,759 ERROR Exception generated while attempting to content for url=https://www.google.com/

Traceback (most recent call last):

  File "/opt/splunk/etc/apps/website_input/bin/website_input_ops_rest_handler.py", line 285, in get_load_page

    content = web_client.get_url(url, 'GET')

  File "/opt/splunk/etc/apps/website_input/bin/website_input_app/web_client.py", line 492, in get_url

    raise ConnectionFailure(str(e), e)

ConnectionFailure: <urlopen error Tunnel connection failed: 504 Gateway Timeout>, caused by URLError(error('Tunnel connection failed: 504 Gateway Timeout',),)

 I am using  Splunk Enterprise trial version (Single instance)  and is running in the AWS cloud instance, While configuring the app I have provide Splunk proxy server details  with http port 80.

Initially I thought it might be due to firewall block,  but when executed the curl command from the putty and could see the page is getting loaded with out any error and also checked with the systems team and found that under security group for my instance the port 80,8080 and 443 are open for incoming traffic.

Can any one throw some lights on this issue. 

[splunkettes]

did you ever resolve this issue? 

[DanielPi]

Hi @splunkettes  -

I’m a Community Moderator in the Splunk Community. 
This question was posted 4 years ago, so it might not get the attention you need for your question to be answered. We recommend that you post a new question so that your issue can get the  visibility it deserves. To increase your chances of getting help from the community, follow these guidelines in the Splunk Answers User Manual when creating your post.

Thank you!