Getting Data In

How to make Splunk create a Remedy (ServiceDesk) ticket

Contributor

I've been seeing (from demos and videos) that splunk has the ability to create Remedy (ServiceDesk) ticket. Is there a down and dirty way to do this? Maybe a wiki that I've been missing?

Tags (2)

Splunk Employee
Splunk Employee

Perhaps not that satisfying answer since i dont have remedy and cannot put it all together.

Here is a small java program you can use.

http://stackoverflow.com/questions/1074599/create-ticket-in-bmc-remedy-via-java

You'd need to replace the args passed in into the values of each newEntry line. Take args[1] to args[n] and replace in each of the newEntry lines:

newEntry.put(1000000163, new Value(4000)); // Impact - (High) 1000/2000/3000/4000 (Low)

Then you can hook it up using the following mechanism - replacing the generateRemedyTicket script with the java code.

http://zh-hant.splunk.com/wiki/Deploy:Use_Splunk_alerts_with_scripts_to_create_a_ticket_in_your_tick...

If this is not clear let me know and i could get it closer by cleaning up the java code.

Also on the net there is VB code to do the same.

FWIW, we do have code to create Jira tickets - we are a jira shop here at splunk.

Contributor

My understanding is that the demo on the Splunk videos was created by Will.

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Contributor

This is still not working/unable to recreate. Should I raise a white flag already?

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Contributor

Is this still the case for 4.1? It seems (just from poking around) that you just need to specify a URL? I do see this on the workflow.

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