HF not send the logs to Splunk Cloud instance

[Unnamed16]

Hi Splunkers,

i already done configuration of HF and install uf credentials. but i can't see the logs of palo alto in Splunk Cloud 

for HF

Spoiler

Inputs.conf

[udp://5000]

index = xxxxx_pan

disabled = false

sourcetype = pan_log

but HF and Splunk Cloud instance have communicating. 

Spoiler

please help me 

[PickleRick]

Are you sure your events are properly reaching your HF and are received by the HF?